Paul was very professional and nice! When he came to our house we thought the problem was the condensate pump not pumping the water out because the closet floor where the A/C coils are housed was wet, but luckily he thought about it over night and called to come back out to check it again and found that the pump was fine, we had a hole in the drain pan under the coil so the water was dripping to the floor and the condensate pump wasn’t filling up with water to pump out. Not to mention that he came back out on a Sunday. We were so glad that he was able to correctly diagnose the problem and fix it. He even came back out to check it after he had fixed it when we had a question about the A/C. We will definitely use his company again if we ever have another problem.